Refund policy

Returns Policy

Thank you for shopping with us. We aim to ensure that our customers are fully satisfied with their purchases. Below is our returns policy, which outlines the terms and conditions for returning products. Please note that this policy excludes bespoke interiors and pods, which are non-returnable due to their custom nature.

General Terms for Returns

  1. Eligibility for Return:
    Products may be returned if they are unused, in their original condition, and in their original packaging. Returns must be initiated within 30 days of the delivery date.

  2. Exclusions:

    • Bespoke Interiors and Pods: These items are custom-made to order and are therefore non-returnable and non-refundable unless defective or damaged upon receipt.
    • Any items marked as "final sale" or "non-returnable."

  3. Proof of Purchase:
    A valid receipt or order confirmation must be provided to process any return or exchange.

How to Initiate a Return

  1. Contact Customer Service:
    Before returning a product, contact our customer service team at [email/contact info] to request a Return Authorization (RA) number.

  2. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
    • Returns should be sent to the address provided with your RA number.

  3. Inspection of Returns:
    Upon receipt, returned items will be inspected. Refunds or exchanges will only be processed if the item meets the eligibility criteria mentioned above.

Refund Process

  • Approved returns will be refunded via the original payment method within 14 business days of receipt and inspection of the product.
  • Please note that original shipping costs are non-refundable.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at [email/contact info]. Provide photos of the defect or damage, and we will arrange for a replacement or refund at no additional cost to you.

Exchange Policy

Exchanges are subject to product availability. If an item is unavailable, we will process a refund instead.

Contact Information

For questions or assistance with returns, please contact us at:
07740549105: Phone, Email, nextwavecampers@gmail.com

This policy ensures a seamless process for our customers while maintaining the quality and integrity of our products. Thank you for your understanding.